Vineyard Pool & Spa inc. Payment Terms & Conditions

Effective Date: April 1, 2026

These Payment Terms & Conditions ("Terms") apply to all services, repairs, maintenance, products, equipment, deposits, and other transactions with Vineyard Pool & Spa ("Company"). By requesting, scheduling, authorizing, or accepting services, or purchasing products from the Company, the Customer agrees to be bound by these Terms.

The Company accepts the following payment methods:

• Credit Card AutoPay
• Electronic Check (ACH) AutoPay
• Manual Credit Card
• Other payment methods approved by the Company in writing

Paper checks, including checks issued through online bank bill pay services, are not accepted.

Unless otherwise stated on the invoice, payment is due immediately upon receipt of the invoice.

Invoices may be issued after services have been completed or before products, equipment, or services requiring deposits or advance payment.

Deposits may be required for special-order products, hot tubs, automatic covers, liners, renovations, equipment purchases, or other projects.

Unless otherwise stated in writing, deposits are non-refundable once materials have been ordered, reserved, or work has commenced.

By requesting, scheduling, authorizing, or accepting services, or purchasing products from the Company, the Customer authorizes Vineyard Pool & Spa to retain and charge any credit card or ACH payment information previously provided by the Customer for unpaid invoices, deposits, finance charges, fees, collection costs, and any other amounts due.

This authorization remains in effect until the Customer provides written notice revoking or replacing the authorization and the Company has had a reasonable opportunity to process the request.

Prices reflect a 3% discount for payments made by cash or ACH where applicable. Customers choosing to pay by credit card may be charged the non-discounted price.

Any unpaid balance shall accrue a finance charge of 1.5% per month (18% annually), or the maximum amount permitted by applicable law, whichever is less.

Returned ACH transactions, declined credit cards, or other rejected payments may be subject to applicable fees and any costs incurred by the Company.

If an account remains unpaid, the Company may:

• Suspend future services.
• Charge any previously authorized payment method.
• Refer the account for collection.
• File a claim in small claims or other court of competent jurisdiction.

To the extent permitted by law, the Customer agrees to pay all reasonable collection costs, court costs, attorney's fees, and expenses incurred in collecting unpaid balances.

Any questions regarding an invoice should be submitted promptly after receipt. Raising a question about an invoice does not relieve the Customer of the obligation to pay undisputed amounts when due. 

Verification of Services: Vineyard Pool & Spa may document completed work through technician notes, timestamps, photographs, GPS records, invoices, work orders, emails, text messages, or other business records. These records may be used to verify that services were requested, performed, completed, and billed.

All sales of products and completed services are final unless otherwise required by law or expressly agreed to in writing by the Company.

The Company reserves the right to suspend or refuse future services for unpaid balances, repeated late payments, declined payments, chargebacks, or violations of these Terms.

Customers agree to contact Vineyard Pool & Spa before initiating a chargeback or payment dispute so the Company may investigate and attempt to resolve the matter. Initiating a chargeback does not relieve the Customer of payment obligations for valid charges.

Vineyard Pool & Spa may update these Payment Terms & Conditions from time to time. Updated Terms become effective upon posting at vineyardpoolandspa.com/payment-terms and apply to invoices issued on or after the effective date, to the extent permitted by applicable law.

These Terms shall be governed by the laws of the Commonwealth of Massachusetts.